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Known Errors |
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The following details known errors/issues with the specified version of PetAdmin, and also identifies a workaround to the problem (if there is one). If you have a release prior to the latest version of the software, and your issue is not listed here, please visit the fix list page to see if your problem has been addressed. Upgrade your release to the latest may also solve any problems that you may be experiencing. Further information may also be found on the Frequently Asked Questions (FAQs) page. Customers on a support contract, or those who have purchased the software within the last 12 months, may upgrade to the latest version for free. If you are not on a support contract please contact us for upgrading your release to the latest version at substantial discount. |
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| Description | Version(s) Affected | Status | Workaround |
| In some circumstances an SMTP Authorisation error is generated when emailing out, using the PetAdmin email facility introduced in V1.12.7 |
V1.12.7 |
Fixed in V1.12.8 |
None |
| Up and down arrow buttons on Tasks List incorrectly page when there are multiple tasks per day in the list |
V1.12.7 |
Fixed in V1.12.8 |
None |
| Colours not correctly set on Check Out screen for Checked Out pets. |
V1.12.6 |
Fixed in V1.12.7 |
None |
| Error message 'Help was created in Windows
Help Format which is not supported by Vista' in certain
version of Windows Vista when running the PetAdmin help system.
This only affects Windows Vista, and no other versions of Windows are affected. |
All |
See Workaround |
PetAdmin uses the WinHlp32 system which is not rolled out by
default on some versions of Windows Vista (See the Microsoft
article
http://support.microsoft.com/kb/917607 for further
information). For Vista users affected by this, the WinHlp32
system can be downloaded and installed by following this link
:-
http://go.microsoft.com/fwlink/?LinkID=82148 We use the old WinHlp32 system to remain compatible with Windows 95, 98 and ME. |
| Backup fails in Windows Vista creating
temporary file C:\pa_orig.mdb This is due to Vista security restrictions not permitting the creation of stand-alone files in the root of the c: drive |
1.11.7 and below |
Fixed in V1.12.4 |
Manually copy the PetAdmin database file to your backup location. The database file is called padb2000.mdb and is normally located in c:\program files\petadmin\data folder. |
| Overflow error when attempting to Check-In or Check-Out and animal from the Check-In and Check-Out lists. This occurs only when 32566 bookings or more are on the PetAdmin database. |
1.11.7 and below |
Fixed in V1.12.4 |
None |
| Deceased pets not displayed with line through name in Filing Cabinet/Pets. |
1.11.6 |
Fixed in V1.11.7 |
None |
| Paid in full button on Invoice not generating audit track entry for booking. |
1.11.6 |
Fixed in V1.11.7 |
None |
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Error 'Cannot remove last non fixed row' in Run Allocation (and booking wizard when adding a booking) screen when selecting option to display Empty runs and no empty runs to display. |
1.11.6 |
Fixed in V1.11.7 |
PetAdmin remembers the Display option setting in Run Allocation and may bomb next time you try to add a booking. By closing and re-starting PetAdmin the option will be set back to Display All Runs and the problem will not occur. Do Not select 'Empty' Runs if there are none to display. |